This policy covers this website. Balaana is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). We collect as little as we can get away with, and we do not sell personal information.
What we collect
What you type into a form
- Waitlist form: your name, email address and, optionally, the kind of business you run.
- Contact form: your name, email address and your message.
With either form we also store which form you used and the page you sent it from, so we know what you were reading when you got in touch.
We do not ask for financial information, bank details or tax file numbers anywhere on this website, and you should never send them to us by email.
What we record about your visit
We use a session recording and analytics tool on every page, so we can see how people move through the site: which pages get read, what gets clicked, and where people get stuck. It records:
- Your IP address, the network operator it belongs to, and the country it is in.
- The pages you visit, the links and buttons you use, and how you scroll and move through a page.
- What you type into the waitlist and contact forms.
- Your browser, device type and screen size.
In Australia, as in most places, an IP address is personal information, so we treat it that way. Because the recording includes what you type into a form, the details you send us through one, such as your name and email address, also appear in the recording of that visit. They are held by the same provider and protected the same way, and a request to correct or delete them covers both.
Why we collect it
- To tell you when Balaana launches, and to send your invite when your spot opens.
- To answer the question you asked us.
- To understand what people need from the product, in aggregate.
We do not send marketing about anything other than Balaana, and every email we send carries an unsubscribe link.
What we do not do
- We do not sell or rent your personal information.
- We do not share it with advertisers or data brokers.
- We do not use it to build profiles for third parties.
Who else touches it
Form submissions and visit recordings are both processed and stored by AREK, and the site itself is served by our hosting provider. They act on our instructions and may not use your information for their own purposes. Where a provider stores data outside Australia, we take reasonable steps to ensure comparable protections apply, consistent with Australian Privacy Principle 8.
Cookies and analytics
This site sets no advertising cookies and runs no cross-site tracking, and we do not use your visit here to target you with advertising anywhere else. The calculators store nothing. Figures you enter appear in the page URL and never leave your browser.
The site opens in the language your browser prefers: if its first language is Chinese, you see our Chinese pages. If you choose a language with the switch at the top of the page, your browser keeps that choice in its local storage, so the site uses it next time. The choice never leaves your browser.
The session recording described above is provided by AREK (arek.com.au), which processes recordings on our behalf and on our instructions. We use them to make this website better, and for nothing else.
How long we keep it
Waitlist details are kept until you ask us to remove them or until we have finished onboarding, whichever comes first. Contact form messages are kept while your question is open and for a reasonable period afterwards. Session recordings are kept for a limited period and then deleted automatically.
Your rights
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email hello@balaana.com and we will respond within a reasonable period, normally 30 days.
If you are not satisfied with how we handle a privacy complaint, you can escalate it to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
If this policy changes materially, we will update the date at the top of this page and, where the change affects information we already hold, tell you by email.